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How
is my credit card billed?
Your discreet billing statement
will show charges from " SupermodelBoutique.com "
Can
anyone tell what is in the package?
No, your order will arrive
in a plain shipping box.
Is
it safe to submit my credit card number online?
Yes, We use the latest SSL
III Cryptography Technology for your protection.
Is
my name safe with you?
Yes, we respect and protect
you privacy. We never, under any circumstances sell or trade our
customer information with other business!
Can
I order by cash, check or money order?
Yes, for your convenience
we do accept cash, check and money orders. Simply select the items
you with to purchase by using our shopping cart system. When you are
ready to check out, just click on the "Checkout" button and you will
be given options to pay for your order by cash, check or money order.
Please note: If you pay by check your order will not ship until your
check has cleared.
What
is your return policy?
Customer must obtain a Return Merchandise Authorization ("RMA") # within 7 days from the order delivery date. Once issued, RMA # is valid for 15 days within which SupermodelBoutique.com must receive the return. SupermodelBoutique.com will not accept returns without prior authorization and an RMA number. All returns without RMA # will be refused and return to sender at customer's expense. Customer responsible for the initial shipping and return shipping cost, unless the item received was our shipping mistake. Customer must inform us
of any discrepancy within 7 days so that we may investigate and resolve the issue accordingly. All items returned for refund are subjected to 20% restocking fee. All return must arrive at our address within 30 days of order delivery. Return missed 30 days allowable return period may not entitle to refund or may subject to 50%-75% restocking fee.
If you wish to make a return, it must first meet the conditions below:
- All tags need to be attached on items for us to accept the package,
we will not accept the return if you have altered tags in any way.
- Novelty, DVD, stocking, panty and undergarment
must be factory sealed to receive a refund. Opened items cannot be returned
unless defective. Defective items will be replaced with the same item only.
- For refund or replacement,
please use the merchandise return form below. If any item was damaged
during shipping, please email us immediately to initiate damage inspection.
- We may be able
to help you to resolve a problem without returning the product. Please contact us via our
Email Contact Form.
We can not accept return if:
The items were soiled, worn, or laundered. Due to federal health code, we can not accept return on undergarments, jumpsuit, swimwear and wig once they have been tried on or worn. We will consider opened package on such items as tried on or worn. Close-out sale and liquidation items are sold as it. Special order items, seasonal items, rush order, leather, boots and on sale items are none refundable. They can only be returned for store credit or exchange. A restocking fee may apply. NO EXCEPTIONS.
You must contact our
support department for an RMA#
(Return Merchandise Authorization) before returning any product!
If
you have your RMA #, and need a merchandise return form:
CLICK
HERE
Why
do I need to register my Credit Card with you?
To protect you from credit
card fraud, in some instances we may require you to register your
credit card with us so we can verify that your card does indeed belong
to you. Usually if you are placing an order that is to be shipped
internationally, we will require you to register with us. Furthermore,
the credit card registration form contains shipping terms/agreements
that let us know how you want your order shipped. If you need to register
your Credit Card with us
CLICK
HERE to download the form. |
