Customer must obtain a Return Merchandise Authorization ("RMA") #
within 7 days from the date you received your order. Once issued, RMA #
are valid for 15 days within which SupermodelBoutique.com must receive the
return products. SupermodelBoutique.com will not accept returns without
prior authorization and an RMA number. All returns without RMA # will be
refused and return to sender at customer's expense.
We can not accept return if:
The items are soiled, worn, or laundered. Due to federal health code, we can not accept
return on undergarments, jumpsuit, swimwear and wig once they have
been tried on or worn. We will considered open package on such items as
tried on or worn. Close-out sale and liquidation items are sold as it.
Special order items, seasonal items, leather, boots and on sale items are
none refundable. They can only be returned for store credit or
exchange. All items returned for refund are subjected to 15% restocking fee.
Original shipping fee and return shipping cost are at the customer's expense, unless the
item received was our shipping mistake. Customers must inform us
of any discrepancy within 7 days so that we
may investigate and resolve the issue accordingly.
All return must meet the
- All tags need to be attached on items for us to accept the package,
we will not accept the return if you have altered tags in any way.
- Novelty & DVD
must be factory sealed to receive a refund. Opened items cannot be returned
unless defective. Defective items will be replaced with the same item only.
- For refund or replacement,
please use the merchandise return form below. If any item was damaged
during shipping, please email us immediately to initiate damage inspection.
- We may be able
to help you to resolve a problem without returning the product. We can
be contacted via our
Email Contact Form.
You must have
an RMA# in order to return any items. If you do not have one please
contact us via our
Email Contact Form.
- A 15% restocking
fee may applies toward refunds/exchanges.
- Please ship via
insured parcel post, and retain your shipping receipt in case of loss
Please allow 5
- 10 business days for us to process your return. Items must be shipped
SMBT Return Dept.
5029 Pale Buffalo Rd.
Las Vegas, NV 89139
To serve you
better, please let us know IN DETAIL the reason of the return:
1. Defective Replacement
3. Store Credit 4. Refund Your Phone