SupermodelBoutique.com Return Policy

Customer must obtain a Return Merchandise Authorization ("RMA") # within 7 days from the date you received your order. Once issued, RMA # are valid for 15 days within which SupermodelBoutique.com must receive the return products. SupermodelBoutique.com will not accept returns without prior authorization and an RMA number. All returns without RMA # will be refused and return to sender at customer's expense.

We can not accept return if:
The items are soiled, worn, or laundered. Due to federal health code, we can not accept return on undergarments, swimwear and wig once they have been tried on or worn. We will considered open package on such items as tried on or worn. Close-out sale and liquidation items are sold as it. Special order items, seasonal items, leather, boots and on sale items are none refundable. They can only be returned for store credit or exchange.  NO EXCEPTIONS.

Original shipping fee and return shipping cost are at the customer's expense, unless the item received was our shipping mistake. Customers must inform us of any discrepancy within 7 days  so that we may investigate and resolve the issue accordingly.

All return must meet the following conditions: 

• All tags need to be attached on items for us to accept the package, we will not accept the return if you have altered tags in any way.
• Novelty & DVD items must be factory sealed to receive a refund. Opened items cannot be returned unless defective. Defective items will be replaced with the same item only.
• For refund or replacement, please use the merchandise return form below. If any item was damaged during shipping, please email us immediately to initiate damage inspection.
• We may be able to help you to resolve a problem without returning the product. We can be contacted via our Email Contact Form.

Merchandise Return Form

1. You must have an RMA# in order to return any items. If you do not have one please contact us via our Email Contact Form.
2. A 15% restocking fee may applies toward refunds/exchanges.
3. Please ship via insured parcel post, and retain your shipping receipt in case of loss or damage.

Please allow 5 - 10 business days for us to process your return. Items must be shipped to:

1. Defective Replacement      2. Exchange     3. Store Credit     4. Refund       Your Phone #: ________________